Shipping & Returns

• You will receive an email confirmation once we receive your return (note this email confirmation will be delayed), and you can expect your refund within 10 business days of that communication — issued in the form of the original payment mode. Please allow 1 to 2 billing cycles for your account to be credited.

• You are eligible for a full refund for the orders cancelled within 24 hours of payment confirmation and for the orders cancelled within 72 hours you will receive a partial refund which makes 50% of the sale price along with the shipping charges.

• All items in their original condition and packaging, with all tags and labels attached, may be returned for a full refund or exchanged within 7 days of delivery. Please note shipping fees in non-refundable and customer will bear the shipping charges for initiating a return/exchange.

• Final-sale items cannot be returned or exchanged.

• Opened items cannot be returned or exchanged

• We reserve the right to deny a refund if the returned merchandise does not meet our requirements

• We do not cater returns/exchanges on custom-blends.

Your happiness with your order is our number one priority. In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. Good News Tea will provide a prepaid shipping label to expedite returns. To receive your shipping label and arrange to replace your product, please contact us at sip@GoodNewsTea.com. We are not liable for lost items or packages due to the wrong or incomplete delivery address provided to Good News Tea.

Please note: order processing may take up to 2 days. After it ships, your order will be delivered within 3-4 business days via USPS Priority Mail. Please expect 4-6 weeks for the delivery of custom-made items. Note: Shipping options may vary based on the delivery address.

• We process all orders within 1 to 2 business days, after credit card verification.

• All orders process and ship Monday – Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

• Packages do not ship from our distribution centers on weekends or federal holidays in the US.

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 3-4 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email.

For your convenience, you will see the expected delivery date for your order when you select a delivery option, on the Order Confirmation page, on the Order Details page, and the Order Confirmation email.

If you refuse delivery of your order, it will be returned to our distribution center and you will receive a refund for the merchandise and tax paid. Shipping charges are non-refundable.